Being a prominent player in the manufacture of lead-acid storage batteries, BatteryTech Solutions receives a high volume of customer queries daily. The challenge was to provide quick, accurate responses while managing the high volume.
Deskhero provided the perfect solution with its ticket management system and AI capabilities. The structured data lists and custom fields helped BatteryTech Solutions to organize the customer queries effectively, reducing the response times.
The real game-changer, however, was Deskhero's advanced AI capabilities. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then used to generate suggested replies, greatly improving the quality of responses.
Furthermore, Deskhero's AI capabilities enhanced the search results, making it easier for the support team to find the relevant information quickly. The knowledge base articles generated from word, powerpoint, pdf files were particularly useful in providing detailed responses to technical queries.
Overall, Deskhero's AI-powered knowledge base has significantly improved the quality of customer support at BatteryTech Solutions, leading to higher customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, ensuring the responses are accurate and relevant.
Can Deskhero handle high volumes of customer queries?
Yes, Deskhero can handle high volumes of customer queries effectively. The ticket management system, along with structured data lists and custom fields, helps organize the queries effectively, reducing response times.
How does Deskhero improve search results?
Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from various sources to find relevant content. This makes it easier for the support team to find the relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of lead-acid storage batteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.