LiftQuarry Inc. was struggling with managing a growing volume of customer support tickets, which were becoming increasingly complex due to the technical nature of their products. They needed a solution that could not only manage these tickets efficiently but also provide accurate and prompt responses.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Furthermore, Deskhero's comprehensive search bar enhanced by AI made it easy for LiftQuarry's support team to find relevant information quickly. This feature was particularly useful in handling complex technical queries that required referencing multiple sources.
Deskhero's REST API also allowed LiftQuarry to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's AI capabilities have transformed LiftQuarry's customer support services, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This ensures that the responses are based on a wide range of accurate and relevant information.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from a wide range of sources. This makes it easier to find the information you need quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be easily integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of lifting and loading machines for use in the mining, quarrying and construction industries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.