PressMakers Inc. deals with a multitude of customer queries every day. With Deskhero's AI capabilities, the company has been able to automate responses to common queries, significantly reducing response time and allowing their support staff to focus on more complex issues.
The AI capabilities of Deskhero also enhance the search functionality on PressMakers' knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, the AI provides more relevant search results, making it easier for customers to find the information they need.
PressMakers also leverages Deskhero's AI to generate suggested replies based on the context of the customer's query. This feature has improved the efficiency of PressMakers' support staff, enabling them to provide accurate responses more quickly.
PressMakers also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This feature, combined with the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, ensures that PressMakers' customers always have access to the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have significantly improved PressMakers' customer support, leading to higher customer satisfaction and more efficient operations.
How has Deskhero's AI improved PressMakers' response time?
Deskhero's AI has automated responses to common queries, significantly reducing PressMakers' response time and allowing them to provide faster support to their customers.
How does Deskhero's AI enhance the search functionality on PressMakers' knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results, making it easier for customers to find the information they need.
How does PressMakers use Deskhero's website scraping feature?
PressMakers uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites, ensuring that their customers always have access to the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of Machine Presses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
