DairyMaster Machines receives numerous customer queries regarding the operation, troubleshooting, and maintenance of their equipment. To manage these efficiently, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
DairyMaster also uses Deskhero's comprehensive search bar to quickly find relevant information from their knowledge base or previous tickets. This improves their efficiency and allows them to provide excellent customer service.
Furthermore, DairyMaster uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website and other relevant industry sources. This ensures that their support team always has access to the most current and accurate information.
Lastly, DairyMaster uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless experience for their support team and customers alike.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows users to quickly find relevant information from the knowledge base, previous tickets, or uploaded files. It uses advanced AI capabilities to enhance search results.
What is the purpose of Deskhero's website scraping feature?
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the company's own website and other relevant sources.
* This article provides an example of how a fictive company in the Manufacture of machinery for food processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
