Inkwell Machinery has an extensive knowledge base, including manuals, policies, and presentations. However, finding specific information within this vast resource was challenging for both customers and support agents. By implementing Deskhero, they were able to leverage AI to improve the usability of their knowledge base.
Deskhero's AI capabilities use OpenAI Embeddings to analyze the content of the knowledge base, along with previous tickets and scraped website data. This allows the system to generate a structured data list, making it easier to navigate the knowledge base and find relevant information.
The AI also enhances the search bar within the platform. When a user searches for information, the AI uses the embeddings to provide the most relevant results. This has significantly improved the usability of the knowledge base for both customers and support agents.
In addition, Inkwell used Deskhero's custom email domains and kanban board features to improve their support workflow. They set up a custom email domain for support queries, and used the kanban board to track the progress of tickets.
Overall, Deskhero's AI capabilities have greatly enhanced the usability of Inkwell's knowledge base, improving the efficiency of their customer support and increasing customer satisfaction.
How does Deskhero's AI improve the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, along with previous tickets and scraped website data. This allows the system to generate a structured data list, making it easier to navigate the knowledge base and find relevant information.
How does Deskhero's AI enhance the search bar?
When a user searches for information within the platform, the AI uses OpenAI Embeddings to provide the most relevant results based on the content of the knowledge base, previous tickets, and scraped website data.
Can Deskhero's AI handle queries in different languages?
Yes, Deskhero's AI can handle queries in multiple languages. However, the accuracy of the responses may depend on the quality of the language model used by the AI.
* This article provides an example of how a fictive company in the Manufacture machinery for paper production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
