MortarMaster Ltd. receives numerous customer queries and complaints daily. Managing these tickets manually was proving to be labor-intensive and inefficient. By implementing Deskhero, they were able to automate ticket management and provide quick, accurate responses to customer queries.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has been instrumental in helping MortarMaster Ltd. find relevant content quickly and efficiently.
The AI also generates suggested replies using OpenAI's ChatGPT, which has significantly reduced the response time and improved the quality of customer service. The Kanban board further enhances the efficiency of the customer support team by providing a visual overview of the tickets' status.
Deskhero's REST API has allowed MortarMaster Ltd. to integrate the platform with their existing systems seamlessly. The custom fields and structured data lists have also made it easy for the team to organize and manage customer queries.
With Deskhero, MortarMaster Ltd. has been able to streamline their ticket management process, improve customer satisfaction, and increase their operational efficiency.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This helps in providing quick, accurate responses to customer queries, thereby improving the efficiency of ticket management.
How does the Kanban board enhance the efficiency of the customer support team?
The Kanban board provides a visual overview of the tickets' status. This helps the customer support team to prioritize tasks and manage their workload more effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Masonry and Plastering Mortars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.