Bathtub Builders Inc. receives numerous customer queries daily, ranging from installation instructions to warranty claims. With Deskhero's advanced AI capabilities, the company has been able to automate responses to common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI system generates suggested replies, which has drastically reduced the time spent on each ticket. This has allowed the customer support team to focus on more complex issues that require human intervention, thereby improving overall customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling technical queries about the company's products.
With the help of Deskhero's custom fields and structured data lists, Bathtub Builders Inc. has been able to organize and categorize customer queries more effectively. This has resulted in a more streamlined and efficient customer support process.
Overall, Deskhero's advanced AI capabilities have enabled Bathtub Builders Inc. to provide faster and more accurate responses to customer queries, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
How has Deskhero improved the efficiency of Bathtub Builders Inc.'s customer support?
Deskhero has improved the efficiency of Bathtub Builders Inc.'s customer support by automating responses to common queries, enhancing search results, and helping to organize and categorize customer queries more effectively.
* This article provides an example of how a fictive company in the Manufacture of Metal Bathtubs for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
