SteelBore Ltd. uses Deskhero's AI to manage their user groups effectively. The AI uses embeddings from previous tickets and knowledge base articles to categorize users into groups based on their issues. This has improved the efficiency of their helpdesk services by ensuring that tickets are directed to the most appropriate team.
The company also uses Deskhero's AI to generate suggested replies to customer queries. This has not only improved response times but also ensured that responses are accurate and consistent.
Additionally, SteelBore uses Deskhero's AI to maintain their knowledge base. The AI generates articles from uploaded files like policies/manuals/presentations and scraped website data, keeping the knowledge base current and comprehensive.
Moreover, SteelBore leverages Deskhero's AI to enhance their search results. The AI uses embeddings to find relevant content, making it easier for the helpdesk team to find the information they need to resolve customer issues.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of SteelBore's helpdesk services.
How does Deskhero's AI manage user groups?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to categorize users into groups based on their issues. This ensures that tickets are directed to the most appropriate team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses embeddings from various sources to generate suggested replies to customer queries. This improves response times and ensures that responses are accurate and consistent.
How does Deskhero's AI maintain the knowledge base?
Deskhero's AI generates articles from uploaded files and scraped website data, keeping the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of metal drilling tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
