StampTech Industries was grappling with an increasing volume of customer queries and complaints. They needed a solution that could automate their helpdesk services and improve their efficiency. They implemented Deskhero for its robust features and AI capabilities.
Deskhero's ticket management system allowed StampTech Industries to handle tickets efficiently. The custom fields and user groups helped categorize and assign tickets, while the kanban board provided a visual representation of the ticket status.
Deskhero's advanced AI capabilities were instrumental in improving their helpdesk services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, greatly reducing the time taken to respond to customer queries.
Moreover, the AI-enhanced search results made it easy for the support team to find relevant information quickly. This improved their productivity and effectiveness in handling customer queries.
By leveraging Deskhero's AI capabilities, StampTech Industries has been able to improve their helpdesk services and enhance customer satisfaction.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, reducing the time taken to respond. It also enhances search results, making it easier for the support team to find relevant information quickly.
What are the benefits of the kanban board feature?
The kanban board provides a visual representation of the status of tickets, helping the team prioritize tasks and manage their workload efficiently.
How does Deskhero's AI capabilities enhance customer satisfaction?
By reducing response times and providing accurate information, Deskhero's AI capabilities can significantly enhance customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of metal stampings and spring clips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.