SteelTank Inc. has a diverse customer base with a wide range of queries and issues. The company was struggling to manage these queries efficiently, leading to delayed responses and customer dissatisfaction. With Deskhero's advanced AI capabilities, the company has been able to automate the process of sorting and prioritizing customer tickets. The AI uses OpenAI Embeddings to understand the context of each ticket and categorize it accordingly, enabling the support team to address the most critical issues first.
Deskhero's AI also helps in generating suggested replies for customer queries. By analyzing previous tickets, knowledge base articles, and other resources, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
The company also utilizes Deskhero's comprehensive search bar feature powered by AI. The search bar uses the same OpenAI Embeddings to provide relevant results from the knowledge base, previous tickets, and uploaded files. This has made it easier for the support team to find the information they need to resolve customer issues.
Deskhero's website scraping feature has also proved beneficial for SteelTank Inc. The AI can scrape data from the company's website and use it to enhance the knowledge base and improve the accuracy of suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have enabled SteelTank Inc. to provide faster and more efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI categorize customer tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket and categorize it accordingly. This helps in prioritizing the tickets and addressing the most critical issues first.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in speeding up the response time and ensuring consistency in the quality of support.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings to provide relevant results from the knowledge base, previous tickets, and uploaded files. This makes it easier for the support team to find the information they need to resolve customer issues.
* This article provides an example of how a fictive company in the Manufacture of metal storage tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
