Improving Customer Support with AI at TurnTech Solutions

Manufacture of metal turning lathes - TurnTech Solutions *1

Improving Customer Support with AI at TurnTech Solutions

TurnTech Solutions had been struggling with managing their customer support services due to the high volume of support tickets and the technical nature of customer queries. They needed a solution that could help them manage these challenges efficiently. Deskhero, with its advanced AI capabilities and comprehensive feature set, provided the perfect solution.

With Deskhero, TurnTech Solutions was able to create a structured data list and a comprehensive knowledge base by uploading files like manuals, policies, and presentations and scraping their website. The AI capabilities of Deskhero then used this data to generate suggested replies and enhance search results, significantly reducing the time taken to respond to customer queries and improving the quality of responses.

The custom fields and user groups features allowed TurnTech Solutions to streamline their ticket management process, ensuring that tickets were directed to the right teams and handled efficiently. The kanban board provided a visual representation of the ticket management process, making it easier to track and manage tickets.

Deskhero's REST API allowed TurnTech Solutions to integrate the platform with their existing systems, ensuring seamless data flow and improved overall operational efficiency. The custom email domains feature added a professional touch to their communication, reinforcing their brand image.

By leveraging Deskhero's advanced AI capabilities, TurnTech Solutions has been able to transform their customer support services, improving efficiency, reducing resolution time, and enhancing customer satisfaction.


How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are based on a comprehensive understanding of the issue and the company's past interactions.

How does Deskhero enhance search results?
Deskhero uses AI to enhance search results. It uses OpenAI Embeddings from various sources to find relevant content, making it easier for the support team to find the information they need quickly.

Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring seamless data flow and improved overall operational efficiency.


* This article provides an example of how a fictive company in the Manufacture of metal turning lathes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.