Improving Knowledge Management with Deskhero's AI Capabilities

Manufacture of metalworking machinery - IronForge Ltd. *1

Improving Knowledge Management with Deskhero's AI Capabilities

IronForge Ltd. has a vast amount of technical documentation related to their specialized machinery. They use Deskhero's AI capabilities to convert these documents into structured data lists and knowledge base articles. This not only saves time but also makes the information easily accessible to the support team.

The AI-powered search bar in Deskhero allows the support team to quickly find the information they need from the extensive knowledge base. This significantly reduces the time spent on searching for information and improves the efficiency of the support team.

Deskhero's AI also suggests replies to customer queries based on the information available in the knowledge base and previous tickets. This feature helps the support team provide quick and accurate responses to customer queries.

IronForge Ltd. also uses Deskhero's custom email domains and user groups features to organize their support team and ensure that the right queries go to the right people. This further enhances the efficiency of the support process.

Overall, Deskhero's advanced AI capabilities have helped IronForge Ltd. improve their knowledge management and enhance the efficiency of their customer support team.


How does Deskhero's AI convert documents into knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It uses OpenAI Embeddings to analyze the content of the documents and convert them into structured data lists and articles.

Can Deskhero handle specialized technical documentation?
Yes, Deskhero's AI is capable of handling and analyzing a wide range of documents, including specialized technical documentation.

How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and previous tickets to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.


* This article provides an example of how a fictive company in the Manufacture of metalworking machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.