ElectroAutoParts receives numerous customer queries daily regarding their products' specifications, installation, and troubleshooting. Using Deskhero's ticket management feature, these queries are systematically organized, prioritized, and assigned to the relevant support agents. The AI capabilities of Deskhero analyze the content of the tickets, find relevant information from previous tickets, knowledge base articles, and uploaded files, and suggest potential responses. This significantly reduces the response time and improves customer satisfaction.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI extracts key information from these files and creates comprehensive and easy-to-understand articles. These articles are then made available to both the support agents and customers, reducing the number of repetitive queries and enhancing self-service capabilities.
Deskhero's website scraping feature is used by ElectroAutoParts to keep their knowledge base updated. The AI regularly scans the company's website for any new or updated information and adds it to the knowledge base. This ensures that the support agents always have the most recent information at their disposal.
ElectroAutoParts also leverages Deskhero's comprehensive search bar powered by AI. The search results are enhanced by OpenAI Embeddings, providing the most relevant results based on the context. This helps the support agents to quickly find the information they need to resolve customer queries.
Lastly, the REST API of Deskhero allows ElectroAutoParts to integrate the platform with their existing systems. This provides a seamless experience for the support agents and allows them to handle customer queries more efficiently.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyzes the content of the customer query, finds relevant information from previous tickets, knowledge base articles, and uploaded files, and suggests potential responses. This helps in reducing the response time and improving customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can extract key information from Word, PowerPoint, and PDF files and create comprehensive and easy-to-understand knowledge base articles. These articles can be accessed by both support agents and customers.
How does Deskhero's website scraping feature work?
Deskhero's AI regularly scans the company's website for any new or updated information and adds it to the knowledge base. This ensures that the support agents always have the most recent information at their disposal.
* This article provides an example of how a fictive company in the Manufacture of motor vehicle electrical and electronic parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.