NutraYield Corp uses Deskhero's advanced AI capabilities to handle customer queries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI capabilities also enhance the search results on the platform, making it easier for the customer support team to find relevant information quickly. This not only improves the speed of response but also the quality, as the team can provide more accurate and comprehensive answers.
NutraYield Corp also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This greatly reduces the manual effort required to maintain the knowledge base and ensures that it is always up-to-date with the latest information.
Furthermore, the AI capabilities of Deskhero allow NutraYield Corp to analyze trends in customer queries. This helps them identify common issues and proactively address them, further improving customer satisfaction.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and quality of NutraYield Corp's customer support, leading to higher customer satisfaction and reduced costs.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI improve the quality of customer support?
By providing more accurate and comprehensive answers based on a wide range of data sources, Deskhero's AI improves the quality of customer support. It also allows for the analysis of trends in customer queries, helping to identify and proactively address common issues.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the manual effort required to maintain the knowledge base and ensures that it is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture Nitrogen Fertilizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
