VinoCraft Ltd. prides itself on its exceptional customer service. To maintain this standard, they use Deskhero's tickets management feature to handle customer queries and complaints effectively. The kanban board feature allows them to visualize the progress of each ticket, ensuring timely resolution.
The company uses Deskhero's custom fields and email domains to personalize their communications with customers. The user groups feature enables them to provide tailored support to different customer segments, improving their overall customer experience.
VinoCraft also utilizes Deskhero's knowledge base feature to provide their customers with easy access to relevant information. They upload their wine guides, policies, and other documents, which are then converted into knowledge base articles using Deskhero's AI capabilities.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time and improving the efficiency of VinoCraft's customer support team.
Finally, VinoCraft uses Deskhero's comprehensive search bar and REST API to seamlessly integrate their existing systems with the platform, further enhancing their customer support capabilities.
How does Deskhero's AI capabilities enhance VinoCraft's customer experience?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the response time and improving the overall customer experience.
How does VinoCraft personalize their customer interactions using Deskhero?
VinoCraft uses Deskhero's custom fields and email domains features to personalize their customer interactions. They also use the user groups feature to provide tailored support to different customer segments.
How does VinoCraft integrate their existing systems with Deskhero?
VinoCraft uses Deskhero's comprehensive search bar and REST API to integrate their existing systems with the platform, allowing them to streamline their customer support processes.
* This article provides an example of how a fictive company in the Manufacture of Alcohols industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.