AluTech Inc. has a vast knowledge base, including manuals, policies, and presentations, which were previously difficult to manage and search through. With Deskhero's AI capabilities, these documents are now converted into structured data lists, making them easily searchable and accessible. This has drastically reduced the time spent by customer support agents on finding relevant information.
The company also uses Deskhero's AI-powered ticket management system. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This has not only improved the response time but also increased the accuracy of the responses.
AluTech Inc. has also benefited from Deskhero's website scraping feature. The AI system scrapes data from their website and uses it to enhance the search results and reply suggestions. This has resulted in a more comprehensive and accurate customer support service.
Furthermore, AluTech Inc. uses Deskhero's custom email domains and user groups features to organize their customer support team and streamline their communication. This has improved the coordination among the team members and made their operations more efficient.
Overall, the advanced AI capabilities of Deskhero have transformed AluTech Inc.'s customer support operations, making them more efficient and effective.
How has Deskhero improved the searchability of AluTech Inc.'s knowledge base?
Deskhero's AI capabilities convert the knowledge base documents into structured data lists, making them easily searchable and accessible. This has drastically reduced the time spent by customer support agents on finding relevant information.
How does Deskhero's AI-powered ticket management system work?
The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This improves the response time and increases the accuracy of the responses.
What benefits does AluTech Inc. get from Deskhero's website scraping feature?
The AI system scrapes data from their website and uses it to enhance the search results and reply suggestions. This results in a more comprehensive and accurate customer support service.
* This article provides an example of how a fictive company in the Manufacture of Aluminum and Aluminum Alloy Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
