StickyPaws Ltd. prides itself on its top-notch customer service. However, with an increasing customer base, managing customer queries and providing prompt responses became a challenge. The company turned to Deskhero to leverage its advanced AI capabilities for customer support.
With Deskhero, StickyPaws Ltd. can now automatically generate suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results within the platform. When a new ticket comes in, the AI quickly scans through the existing knowledge base, previous tickets, and other resources to find relevant content. This ensures that the provided solutions are consistent and accurate, improving customer satisfaction.
StickyPaws Ltd. also uses Deskhero's website scraping feature to pull in data from their website. This data is used to further enhance the suggested replies and search results, particularly for queries related to new products or updates.
By integrating Deskhero with their existing systems using the platform's REST API, StickyPaws Ltd. has been able to manage all aspects of customer support from a single interface. This has resulted in more efficient use of their support team's time and improved overall customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows the platform to pull in data from your website. This data can then be used to enhance the suggested replies and search results within the platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to manage all aspects of customer support from a single interface.
* This article provides an example of how a fictive company in the Manufacture of Animal Glue Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.