ScentChem Corp has a vast knowledge base consisting of articles, policies, manuals, presentations, and more. However, they struggled with managing this information effectively and ensuring that it was easily accessible to their customer support agents.
They turned to Deskhero for a solution. Using Deskhero's advanced AI capabilities, ScentChem was able to automate the process of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature significantly reduced the time and effort required to maintain their knowledge base.
Deskhero's AI also improved the usability of ScentChem's knowledge base. When an agent searches for information, the AI uses OpenAI Embeddings to provide the most relevant results. This feature has drastically reduced the time taken to find information, making the knowledge base more effective.
Furthermore, ScentChem used Deskhero's custom fields and structured data lists to categorize their knowledge base content better. This feature, combined with the AI's ability to provide relevant search results based on content category, made the knowledge base management process more efficient.
Overall, Deskhero's advanced AI capabilities have allowed ScentChem Corp to enhance their knowledge base management, improve the effectiveness of their knowledge base, and increase the efficiency of their customer support process.
How does Deskhero's AI improve the management of a knowledge base?
Deskhero's AI automates the process of generating knowledge base articles from various file types and even scraped website data. It also uses OpenAI Embeddings to provide the most relevant search results, making the knowledge base more effective and easier to manage.
Can Deskhero's AI provide relevant search results based on content category?
Yes, Deskhero's AI can provide relevant search results based on content category. This feature, combined with custom fields and structured data lists, makes the knowledge base management process more efficient.
What types of files can Deskhero's AI generate knowledge base articles from?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature significantly reduces the time and effort required to maintain a knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Aromatic Compounds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
