BraidMaster receives numerous customer inquiries every day regarding product details, usage guidelines, and problem-solving. The company uses Deskhero's AI capabilities to manage these inquiries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly decreasing response times.
The AI also improves the search results in the knowledge base, making it easier for customers to find relevant information. This has led to a reduction in the number of tickets raised, allowing the support team to concentrate on more complex issues.
BraidMaster also uses Deskhero's custom fields and structured data lists to classify and prioritize tickets. This, along with the Kanban board, helps the support team manage their workload effectively and ensures that no ticket is missed.
Moreover, BraidMaster uses Deskhero's REST API to integrate the platform with their existing systems, providing a comprehensive view of customer interactions and enhancing overall service quality.
Overall, Deskhero's advanced AI capabilities have allowed BraidMaster to provide quicker, more accurate responses to customer inquiries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to understand the context of the search query and find the most relevant content in the knowledge base, previous tickets, uploaded files, and scraped website data.
How does BraidMaster use Deskhero's REST API?
BraidMaster uses Deskhero's REST API to integrate the platform with their existing systems, providing a comprehensive view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of articles for plaiting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
