ToothTech Inc. had a vast knowledge base, but it was not organized effectively, making it difficult for the support team to find relevant information. They decided to use Deskhero to restructure their knowledge base and make it more accessible.
With Deskhero, they were able to structure their data lists, create custom fields, and group users effectively. This made it easier for the support team to manage tickets and respond to customer queries.
The AI capabilities of Deskhero were used to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI also scraped website data to enrich the knowledge base further. This not only expanded the knowledge base but also ensured that it was up-to-date with the latest information.
Furthermore, the AI used OpenAI Embeddings to find relevant content from the knowledge base, enhancing the search results and making it easier for the support team to find the information they needed.
Overall, Deskhero's AI capabilities significantly enhanced ToothTech Inc.'s knowledge base, making it more comprehensive and accessible.
How did Deskhero help ToothTech Inc. restructure their knowledge base?
Deskhero provided features like structured data lists, custom fields, and user groups, making it easier to organize the knowledge base effectively.
How did the AI expand the knowledge base?
The AI generated knowledge base articles from Word, PowerPoint, and PDF files and scraped website data, thereby expanding and enriching the knowledge base.
How did the AI enhance the search results within the knowledge base?
The AI used OpenAI Embeddings to find relevant content from the knowledge base, enhancing the search results and making it easier to find the required information.
* This article provides an example of how a fictive company in the Manufacture of artificial teeth industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.