AquaPure Solutions deals with a wide range of customer queries and complaints, from technical issues with their purification systems to questions about installation and maintenance. Managing these tickets effectively is crucial to maintaining high levels of customer satisfaction.
Deskhero's AI capabilities play a key role in this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to categorize and prioritize tickets. This ensures that urgent or complex issues are addressed first, improving response times and customer satisfaction.
The AI also generates suggested replies for common queries, reducing the workload of the support team. For example, if a customer asks about how to install a particular system, the AI can quickly pull up the relevant manual and generate a step-by-step guide.
Deskhero's comprehensive search bar, powered by AI, further enhances the efficiency of the support team. The AI can predict what the support team is looking for based on the context of the ticket, reducing the time spent searching for information.
By leveraging Deskhero's AI capabilities, AquaPure Solutions has been able to improve their ticket management process, resulting in faster response times and higher customer satisfaction.
How does the AI categorize and prioritize tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to categorize and prioritize tickets. This ensures that urgent or complex issues are addressed first.
How does the AI generate suggested replies?
The AI generates suggested replies for common queries based on the available information. For example, it can pull up a relevant manual and generate a step-by-step guide for installation queries.
How does the AI enhance the search functionality?
The AI can predict what the support team is looking for based on the context of the ticket, enhancing the search functionality and reducing the time spent searching for information.
* This article provides an example of how a fictive company in the Manufacture of Beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
