GreenPlate Inc. uses Deskhero's ticket management feature to efficiently handle customer inquiries, complaints, and requests. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times and improving customer satisfaction.
The custom fields and structured data lists features allow GreenPlate Inc. to categorize and manage customer data effectively. This leads to better understanding of customer needs and trends, which in turn helps in product development and marketing strategies.
Deskhero's website scraping feature is used by GreenPlate Inc. to stay updated on industry trends and competitor activities. The AI capabilities analyze the scraped data and provide actionable insights, helping the company stay ahead in the competitive market.
The comprehensive search bar powered by AI helps GreenPlate Inc.'s support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files like policies and manuals. This enhances the support team's efficiency and ability to resolve customer issues promptly.
Finally, GreenPlate Inc. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The AI capabilities of Deskhero play a crucial role in this integration, making it smooth and hassle-free.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new customer inquiries. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in understanding customer needs and trends?
Deskhero's custom fields and structured data lists features allow effective categorization and management of customer data. This data can be analyzed to understand customer needs and trends, which can guide product development and marketing strategies.
How does Deskhero's website scraping feature help GreenPlate Inc.?
Deskhero's website scraping feature allows GreenPlate Inc. to stay updated on industry trends and competitor activities. The AI capabilities analyze the scraped data and provide actionable insights, helping the company stay competitive.
* This article provides an example of how a fictive company in the Manufacture of biodegradable and compostable plastic plates industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.