Cookie Crumble Co. receives a large volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero categorize these tickets based on priority and relevance, ensuring that urgent issues are addressed first.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly improved the company's response time, leading to higher customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, helps Cookie Crumble Co.'s support team find relevant content quickly. Whether it's a past ticket, a knowledge base article, or an uploaded file, the AI-powered search provides accurate results swiftly.
Deskhero's AI also scrapes data from Cookie Crumble Co.'s website, providing the support team with the latest product updates. This feature ensures that the team is always equipped with current information, enabling them to provide accurate responses to customers.
Lastly, Cookie Crumble Co. uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the benefits of AI across their entire customer support infrastructure.
How does Deskhero's AI categorize tickets?
Deskhero's AI categorizes tickets based on priority and relevance. It uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context and urgency of each ticket.
How does the AI-powered search work?
Deskhero's AI-powered search uses OpenAI Embeddings to find relevant content from past tickets, knowledge base articles, and uploaded files. It provides accurate search results swiftly, enhancing the efficiency of the customer support team.
What information does Deskhero's AI scrape from the website?
Deskhero's AI scrapes all relevant data from the company's website, including the latest product updates. This ensures that the customer support team always has current information.
* This article provides an example of how a fictive company in the Manufacture of Biscuits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.