BleachBright Pulp Co. maintains an extensive knowledge base to assist both customers and employees. With Deskhero, the company can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This feature allows BleachBright to keep their knowledge base updated with minimal manual effort.
The advanced AI capabilities of Deskhero analyze the content of these articles, along with previous tickets and other uploaded files, to create OpenAI Embeddings. These embeddings are used to enhance the search results within the knowledge base, making it easier for users to find relevant information.
Deskhero's AI also suggests potential replies based on the knowledge base content. This feature is particularly useful for the customer support team, as it provides them with quick and accurate responses to customer queries.
In addition to the knowledge base management, BleachBright uses Deskhero's custom email domains and user groups features to streamline their customer support process. Custom email domains provide a professional image, while user groups ensure efficient ticket assignment and tracking.
Overall, Deskhero's AI capabilities have significantly enhanced BleachBright's knowledge base management and customer support, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI enhance BleachBright's knowledge base management?
Deskhero's AI analyzes the content of knowledge base articles, previous tickets, and other uploaded files to create OpenAI Embeddings. These embeddings enhance the search results within the knowledge base, making it easier for users to find relevant information. The AI also suggests potential replies based on the knowledge base content.
How does BleachBright use Deskhero's custom email domains and user groups features?
BleachBright uses custom email domains to provide a professional image in their customer interactions. User groups are used to efficiently assign and track tickets, ensuring that all customer queries are promptly addressed.
How has Deskhero's AI improved BleachBright's operational efficiency?
By enhancing the knowledge base management and providing quick and accurate responses to customer queries, Deskhero's AI has improved BleachBright's operational efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Bleached Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.