CoachCrafters Inc. receives a multitude of support tickets every day. With Deskhero's AI capabilities, these tickets are automatically sorted and prioritized, allowing the support team to focus on the most urgent issues first. This leads to improved response times and higher customer satisfaction.
The company also utilizes Deskhero's AI-powered knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform suggests relevant content to the support team. This not only saves time but also ensures that the responses provided are accurate and comprehensive.
Furthermore, CoachCrafters Inc. uses Deskhero's custom fields feature to capture specific information about each ticket. This data is then used by the AI to generate suggested replies, further speeding up the resolution process and improving the quality of customer service.
Deskhero's website scraping feature is another tool that the company finds invaluable. It keeps their knowledge base updated with the latest information from their website, ensuring that the support team always has the most current data at their disposal.
Finally, CoachCrafters Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to extend the benefits of Deskhero's AI capabilities across their entire operation, enhancing efficiency and productivity.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes the content of each ticket and sorts them based on their urgency and complexity. This allows the support team to focus on the most urgent issues first, leading to improved response times and higher customer satisfaction.
How does the AI-powered knowledge base improve the quality of responses?
The AI-powered knowledge base uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content to the support team. This ensures that the responses provided are accurate and comprehensive.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature allows the company to automatically update their knowledge base with the latest information from their website. This ensures that the support team always has the most current data at their disposal.
* This article provides an example of how a fictive company in the Manufacture of bodies for buses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
