CarFrame Solutions was struggling with managing the high volume of customer queries and complaints. They turned to Deskhero for a solution. Using Deskhero's AI capabilities, they created a comprehensive knowledge base from their previous tickets, product manuals, and website data. This knowledge base is now used to generate AI-driven suggested replies to customer queries, significantly reducing the burden on their support team.
The structured data lists, custom fields, and user groups features of Deskhero have enabled CarFrame Solutions to organize their customer interactions better. The kanban board feature provides a visual representation of the progress of each ticket, ensuring that every customer query is addressed promptly.
Deskhero's AI capabilities also enhance the search results within the platform. When a support agent searches for information, the AI uses OpenAI Embeddings from the knowledge base and previous tickets to provide the most relevant content. This has significantly improved the efficiency of the support agents.
CarFrame Solutions has also benefited from Deskhero's custom email domain feature, which has helped maintain brand consistency in their communication. The REST API provided by Deskhero has facilitated integration with their existing systems, creating a seamless workflow.
By leveraging Deskhero's AI capabilities, CarFrame Solutions has transformed its helpdesk services, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
How does Deskhero enhance search results?
When a support agent searches for information, Deskhero's AI uses OpenAI Embeddings from the knowledge base and previous tickets to provide the most relevant content. This makes the search process faster and more accurate.
* This article provides an example of how a fictive company in the Manufacture of bodies for cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
