FastenPro Ltd. uses Deskhero's AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets to suggest possible solutions to new tickets, reducing the time spent on each ticket and improving customer satisfaction.
The company also leverages Deskhero's website scraping feature to gather data from their own site and other relevant sites. This data is then used by the AI to enhance search results and suggest replies to customer queries.
FastenPro Ltd. has a vast knowledge base consisting of manuals, policies, and presentations. They use Deskhero's AI capabilities to generate knowledge base articles from these files, making it easier for their support team to find relevant information quickly.
Furthermore, FastenPro Ltd. uses Deskhero's custom fields and user groups to categorize their customers and their queries. This allows the AI to provide more personalized and relevant responses.
Overall, Deskhero's AI capabilities have transformed FastenPro Ltd.'s helpdesk services, making them more efficient and effective.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest possible solutions to new tickets. This reduces the time spent on each ticket and improves customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data from the company's knowledge base, uploaded files, and scraped websites to enhance search results. This ensures that the most relevant content is suggested based on the context of the search.
How does FastenPro Ltd. use Deskhero's custom fields and user groups?
FastenPro Ltd. uses Deskhero's custom fields to categorize their customers and their queries. They also use user groups to organize their support team. This allows the AI to provide more personalized and relevant responses.
* This article provides an example of how a fictive company in the Manufacture of bolts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.