PolyFlex uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files. The AI then uses this information to suggest responses to customer queries, significantly reducing response times and improving the accuracy of the responses.
By leveraging Deskhero's website scraping feature, PolyFlex is able to keep their knowledge base up-to-date with the latest industry information. This ensures that their helpdesk team always has access to the most current and relevant information.
Deskhero's AI-powered search bar allows PolyFlex's helpdesk team to quickly find relevant information from the vast amount of data available. This not only speeds up the resolution of customer queries but also improves the accuracy of the responses.
PolyFlex also uses Deskhero's REST API to integrate their helpdesk services with other systems in their organization. This seamless integration improves the efficiency of their operations and provides a unified customer experience.
Overall, Deskhero's advanced AI capabilities have enabled PolyFlex to significantly improve their helpdesk services, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time taken to respond to tickets and improves the accuracy of the responses. The AI-powered search bar also helps to quickly find relevant information from the vast amount of data available.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature helps to keep the knowledge base updated with the latest information from relevant industry websites. This ensures that the helpdesk team always has the most up-to-date information at their fingertips.
How does Deskhero's REST API benefit PolyFlex?
Deskhero's REST API allows PolyFlex to integrate their helpdesk services with other systems in their organization. This seamless integration improves the efficiency of their operations and provides a unified customer experience.
* This article provides an example of how a fictive company in the Manufacture of butadiene rubber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
