ShadeSolutions Inc. has a vast knowledge base consisting of product manuals, installation guides, and other relevant documents. However, finding specific information in this vast repository was a challenge for both the support team and customers. With Deskhero, the company has been able to overcome this challenge.
The AI capabilities of Deskhero analyze the content of the knowledge base using OpenAI Embeddings. This analysis is used to generate articles from word, powerpoint, pdf files, and even scraped website data. The generated articles are then added to the knowledge base, making it more comprehensive.
The AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings to provide more accurate and relevant search results. This has made it easier for the support team and customers to find the information they need.
The company also uses Deskhero's user groups feature to manage access to the knowledge base. Different user groups have access to different sections of the knowledge base, ensuring that each user gets the most relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved ShadeSolutions Inc.'s knowledge base, making it more comprehensive and accessible.
How does the AI enhance the knowledge base?
The AI analyzes the content of the knowledge base using OpenAI Embeddings. This analysis is used to generate articles from word, powerpoint, pdf files, and scraped website data. The generated articles are then added to the knowledge base, making it more comprehensive.
How does the AI improve the search functionality of the knowledge base?
The AI uses OpenAI Embeddings to provide more accurate and relevant search results. This makes it easier for the support team and customers to find the information they need.
How does Deskhero manage access to the knowledge base?
Deskhero uses the user groups feature to manage access to the knowledge base. Different user groups have access to different sections of the knowledge base, ensuring that each user gets the most relevant information.
* This article provides an example of how a fictive company in the Manufacture of canopies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
