CanvasCouture deals with a wide range of customer inquiries daily, necessitating an effective customer support system. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance the search functionality on CanvasCouture's helpdesk. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles from the knowledge base, improving the self-service experience.
Through the REST API, CanvasCouture integrates Deskhero with their existing systems, ensuring seamless data flow and improved overall operational efficiency.
By leveraging Deskhero's AI capabilities, CanvasCouture has significantly improved their customer support productivity, enhanced customer satisfaction, and increased their support team's efficiency.
How does Deskhero's AI improve customer support productivity?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, reducing the time support agents need to spend on each ticket and improving the overall productivity of the customer support team.
How does Deskhero enhance the self-service experience?
When a customer searches for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant articles from the knowledge base, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of canvas bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.