CanvasCover Co. had a robust customer support system but struggled with long response times and an outdated knowledge base. They needed a solution that could help them improve these areas and chose Deskhero.
Deskhero's structured data lists and custom fields allowed CanvasCover Co. to organize their customer data better. The ticket management feature ensured efficient handling of customer queries, while the kanban board provided a clear visualization of the workflow.
The game-changer for CanvasCover Co. was Deskhero's advanced AI capabilities. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduced the response time, improving customer satisfaction.
Additionally, the AI capabilities enhanced the company's knowledge base. The AI could generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This enriched the knowledge base, providing a comprehensive resource for the support team and customers.
By leveraging Deskhero's AI capabilities, CanvasCover Co. has improved their customer support services, reduced response times, and enriched their knowledge base.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings from various data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, which significantly reduces the response time.
Can Deskhero's AI generate knowledge base articles from any file type?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from the company's website to enrich the knowledge base.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from various file types and scraping data from the company's website. This provides a comprehensive and up-to-date resource for the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of canvas tarps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.