BlockCraft Ltd. was dealing with a high volume of customer queries and complaints. They needed an efficient system to manage these interactions and provide accurate responses.
Deskhero's advanced AI capabilities provided the solution. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
These AI-generated replies have significantly reduced the response time, improving customer satisfaction. The AI also enhances the search results, making it easier for the support team to find the necessary information.
Deskhero's structured data lists and kanban board have allowed BlockCraft Ltd. to organize their customer interactions and track the progress of each ticket, making the management of interactions more efficient.
Additionally, the REST API provided by Deskhero has enabled BlockCraft Ltd. to integrate the platform with their existing systems, ensuring a smooth transition.
How has Deskhero improved BlockCraft Ltd.'s helpdesk services?
Deskhero's AI capabilities have helped BlockCraft Ltd. manage customer interactions efficiently, provide accurate responses, and find necessary information quickly. This has resulted in improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then uses this content to generate suggested replies.
Can Deskhero be integrated with BlockCraft Ltd.'s existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a smooth transition.
* This article provides an example of how a fictive company in the Manufacture of ceramic bricks, blocks and other construction products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
