GasPro Manufacturing uses Deskhero's user groups feature to organize their support team into specific groups based on expertise. The AI system learns from this organization and directs tickets to the appropriate group, ensuring that customers receive expert help quickly.
With Deskhero's custom email domains, GasPro can maintain a professional image while communicating with their customers. The AI system analyzes the content of the emails and suggests replies, saving time for the support team.
The AI capabilities of Deskhero also enhance the kanban board feature. The AI system learns from the progress of previous tickets and predicts the time required for new tickets. This helps in managing the workload and ensuring timely resolution of issues.
GasPro also benefits from the website scraping feature of Deskhero. The AI system scrapes relevant data from their website and uses it to enhance the search results and suggest replies.
Finally, the REST API allows GasPro to integrate Deskhero with their existing systems. The AI system uses data from these systems to improve its performance and provide better support.
How does the AI system direct tickets to the appropriate group?
The AI system learns from the organization of the support team into user groups and directs tickets to the appropriate group based on the type of issue.
How does the AI system enhance the kanban board feature?
The AI system learns from the progress of previous tickets and predicts the time required for new tickets, helping in workload management.
How does the AI system use data from the website?
The AI system scrapes relevant data from the website and uses it to enhance the search results and suggest replies.
* This article provides an example of how a fictive company in the Manufacture of coke oven gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.