BlockMaster Inc. was struggling with managing a high volume of customer queries related to product specifications, installation guidelines, and troubleshooting. They implemented Deskhero to manage their customer support tickets efficiently.
Using Deskhero's advanced AI capabilities, BlockMaster Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. The AI system suggested replies to incoming customer queries by referencing this wealth of information, significantly reducing the time taken to respond to customers.
BlockMaster also used Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their official website. This ensured that the AI system always had the most up-to-date information when suggesting replies.
Furthermore, the AI-powered comprehensive search bar helped BlockMaster's support team find relevant information quickly, further improving their efficiency. The REST API allowed for seamless integration with their existing systems, making the transition to Deskhero smooth and hassle-free.
Overall, Deskhero's advanced AI capabilities have enabled BlockMaster Inc. to provide faster, more accurate responses to customer queries, improving their customer satisfaction rates.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. It finds relevant content and generates responses using OpenAI's ChatGPT.
What is the benefit of the website scraping feature?
The website scraping feature automatically updates the knowledge base with the latest information from your official website. This ensures that the AI system always has the most current information when suggesting replies.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps support teams respond to queries more efficiently.
* This article provides an example of how a fictive company in the Manufacture of concrete blocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.