CookingCraft Ltd. receives numerous customer queries every day, which used to be a challenge to manage manually. With Deskhero, they automated the ticket management process using AI. The system not only categorizes incoming queries and assigns them to the right support staff but also suggests replies based on similar previous tickets and relevant knowledge base articles.
Deskhero's AI capabilities also improve the search functionality on CookingCraft's support portal. When customers search for information, the AI uses OpenAI Embeddings to find relevant content from different sources like previous tickets, knowledge base articles, and uploaded files such as product manuals. This ensures customers receive comprehensive and accurate information, reducing their need to contact support.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature is especially beneficial for CookingCraft, as they frequently receive product manuals and usage instructions in these formats from their product design team. The AI quickly converts these files into searchable and easy-to-understand articles, saving significant time and effort.
Furthermore, Deskhero's website scraping feature allows CookingCraft to keep their knowledge base updated with the latest product information. The AI regularly scrapes their website and updates the knowledge base with any new or updated product details. This ensures that both the support staff and customers always have access to the most recent and accurate product information.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency of CookingCraft's customer support services. They can now manage customer queries more effectively, provide quicker and more accurate responses, and maintain an up-to-date knowledge base, leading to improved customer satisfaction.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It categorizes them based on their content and assigns them to the appropriate support staff. It also suggests replies based on similar previous tickets and relevant knowledge base articles.
How does Deskhero's AI enhance the search functionality?
When a search is made on the support portal, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files. This ensures that customers get comprehensive and accurate information.
How does Deskhero's AI update the knowledge base with website data?
Deskhero's AI regularly scrapes the company's website and updates the knowledge base with any new or updated product details. This ensures that both the support staff and customers always have access to the most recent and accurate product information.
* This article provides an example of how a fictive company in the Manufacture of Cookware and Bakeware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.