FabricFantasy Ltd. uses Deskhero's AI to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
The company also utilizes Deskhero's AI-powered search bar to quickly find relevant information from their extensive database of product manuals, policies, and previous customer interactions. This has greatly improved their support team's productivity and efficiency.
With Deskhero, FabricFantasy Ltd. has been able to maintain and update their knowledge base with ease. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, ensuring that their knowledge base is always up-to-date.
Moreover, the AI's ability to learn from previous interactions has helped FabricFantasy Ltd. continuously improve their customer support. By analyzing past tickets, the AI identifies common issues and suggests improvements, enabling the company to proactively address customer concerns.
Finally, FabricFantasy Ltd. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI capabilities across their entire operation. This has resulted in a more seamless and efficient workflow, further enhancing their customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time it takes for support agents to respond to customer queries.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform and AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Crocheted Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
