SparkleShine Solutions receives a high volume of customer inquiries daily, which used to overwhelm their support team. However, since implementing Deskhero, they have been able to manage these inquiries more efficiently thanks to the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Additionally, the AI enhances search results, allowing SparkleShine's support team to find the information they need quickly. This has not only improved the team's efficiency but also increased customer satisfaction as their queries are resolved more promptly and accurately.
Deskhero's AI also learns from past interactions, identifying patterns in customer inquiries. This allows SparkleShine to anticipate future queries and provide proactive customer support, further enhancing their customer service.
In summary, Deskhero's advanced AI capabilities have revolutionized SparkleShine's customer support, making it more efficient, accurate, and proactive.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then processed to generate suggested replies, drastically reducing the time taken to respond to customer queries.
How does Deskhero's AI improve search results?
The AI uses OpenAI Embeddings to enhance search results, making it easier for support teams to find relevant information quickly. This improves the efficiency of the support team and enhances customer satisfaction.
Can Deskhero's AI anticipate future queries?
Yes, Deskhero's AI can identify patterns in past customer interactions and use this information to anticipate future queries. This enables proactive customer support.
* This article provides an example of how a fictive company in the Manufacture of dishwashing detergents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.