Canola Creations Ltd., a leading manufacturer of edible oils, was struggling with an increasing volume of customer queries and complaints. The company decided to implement Deskhero to manage their customer support and helpdesk services. With Deskhero's structured data lists, custom fields, and user groups, Canola Creations Ltd. was able to organize and categorize their customer queries more effectively.
Deskhero's advanced AI capabilities were particularly useful in managing the large volume of tickets. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI's ability to enhance search results also proved beneficial. It allowed the customer support team to quickly find relevant information from the company's extensive knowledge base and provide accurate answers to customer queries. The AI also helped in identifying recurring issues and trends, enabling the company to proactively address these problems and improve their products and services.
Additionally, Deskhero's REST API allowed Canola Creations Ltd. to integrate the platform with their existing systems, further streamlining their customer support processes. The custom email domains feature also helped in maintaining a consistent brand image in all customer communications.
Overall, Deskhero's advanced AI capabilities enabled Canola Creations Ltd. to significantly improve their customer support services, manage tickets more efficiently, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings to find relevant content from the company's knowledge base, previous tickets, uploaded files, and scraped website data. This allows the customer support team to quickly find relevant information and provide accurate answers to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further streamlining customer support processes.
* This article provides an example of how a fictive company in the Manufacture of edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.