ClearView Glassworks has a vast product portfolio and an extensive knowledge base. The company uses Deskhero's AI capabilities to generate articles from word, powerpoint, pdf files, and scraped website data. This feature has drastically reduced the time taken to update the knowledge base and has made it more comprehensive and accurate.
The AI capabilities of Deskhero also help in ticket management. By leveraging OpenAI Embeddings from previous tickets, the AI suggests replies to new tickets based on similar past issues. This has not only reduced the response time but also improved the quality of support provided.
ClearView Glassworks also uses the AI-powered search bar of Deskhero. The search results are enhanced by the AI, making it easier for the support team to find relevant information quickly. This has led to faster resolution of customer queries and a better customer experience.
Deskhero's REST API has been integrated with ClearView's existing systems. This has enabled seamless data exchange and has further improved the efficiency of the support team.
Overall, the use of Deskhero's advanced AI capabilities has transformed the customer support services of ClearView Glassworks. It has led to significant improvements in efficiency, response time, and customer satisfaction.
How does Deskhero's AI improve the quality of support provided?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to suggest replies to new tickets based on similar past issues. This improves the quality of support by providing accurate and relevant responses.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It makes it easier to find relevant information quickly, leading to faster resolution of customer queries.
Can Deskhero's REST API be integrated with existing systems?
Yes, Deskhero's REST API can be integrated with existing systems, enabling seamless data exchange and improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of flat glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.