FoodTech Solutions receives numerous customer queries daily. These queries are managed using Deskhero's ticket management system, which organizes them effectively. Deskhero's AI capabilities analyze the content of each ticket, using OpenAI Embeddings to find relevant information from previous tickets, knowledge base articles, and other resources.
The AI-driven system then generates suggested replies based on the analyzed data, significantly reducing the response time. This ensures that customers receive accurate information quickly, enhancing their overall experience with FoodTech.
FoodTech also utilizes Deskhero's knowledge base feature, which is enriched by the AI's ability to generate articles from different file formats such as Word, PowerPoint, and PDF. This allows the company to build a comprehensive database of information that can be used to assist customers.
Deskhero's website scraping feature is another tool that FoodTech finds valuable. The AI can scrape data from the company's website, providing an additional source of information that can be used to respond to customer queries. This feature is particularly useful for keeping the knowledge base updated with the latest product information.
Lastly, FoodTech uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage the benefits of Deskhero's AI capabilities throughout their operation, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes incoming tickets and uses OpenAI Embeddings to find relevant information from previous tickets, knowledge base articles, and other resources. It then generates suggested replies based on this data, reducing the response time and ensuring the accuracy of the information provided to the customers.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. It can also scrape data from the company's website, ensuring the knowledge base is always up-to-date with the latest information.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling companies to leverage the benefits of the platform's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Manufacture of food grinding and cutting machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.