Orchard Elixirs often deals with complex customer queries that require in-depth product knowledge. With Deskhero's AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The company also uses Deskhero's AI-powered search bar to quickly find relevant content. This feature has been instrumental in reducing the time spent on each ticket and improving the overall efficiency of the customer support team.
Deskhero's website scraping feature has been particularly useful for Orchard Elixirs. The AI-powered platform scrapes the company's website for updates and changes, which are then used to update the knowledge base and generate new articles. This ensures that the customer support team always has the most current information.
Through Deskhero's REST API, Orchard Elixirs has been able to integrate the platform with their existing systems. This has resulted in a more streamlined workflow and improved productivity.
By implementing Deskhero, Orchard Elixirs has seen a significant improvement in their customer service operations. The AI capabilities of the platform have not only improved the efficiency of the customer support team but also enhanced the overall customer experience.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing accurate and relevant responses to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses advanced algorithms to quickly find relevant content. This reduces the time spent on each ticket and improves the overall efficiency of the customer support team.
How does Deskhero keep the knowledge base current?
Deskhero uses its AI capabilities to scrape the company's website for updates and changes. This information is then used to update the knowledge base and generate new articles.
* This article provides an example of how a fictive company in the Manufacture of Fruit Brandies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.