MediCore's customer support team was constantly overwhelmed with a high volume of customer queries. The team struggled to respond to these queries in a timely manner, affecting customer satisfaction.
By implementing Deskhero, MediCore was able to use the platform's advanced AI capabilities to automate their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered solution has significantly reduced the workload of the customer support team, allowing them to focus on more complex issues. It has also improved the response time to customer queries, enhancing customer satisfaction.
Additionally, MediCore uses Deskhero's AI-enhanced search bar to quickly find relevant information. This feature has proven invaluable in handling technical queries that require detailed information from the knowledge base or other resources.
Overall, Deskhero's AI capabilities have transformed MediCore's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI automate customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, automating the response to common customer queries.
Does the AI completely replace the customer support team?
No, the AI does not replace the customer support team. While it can handle common queries, more complex issues still require human intervention. However, the AI reduces the workload of the team, allowing them to focus on these complex issues.
How does the AI-enhanced search bar benefit MediCore?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant information from various resources. This makes it easier and faster to find the needed information, especially when handling technical queries.
* This article provides an example of how a fictive company in the Manufacture of generic pharmaceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.