InkCraft: Enhancing Customer Support with AI-Powered Solutions

Manufacture of Gravure Inks - InkCraft *1

InkCraft: Enhancing Customer Support with AI-Powered Solutions

InkCraft receives numerous customer inquiries daily, ranging from product specifications to troubleshooting. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.

Deskhero's AI also enhances the search results within InkCraft's knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, improving customer self-service and reducing the load on the support team.

InkCraft also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving customer satisfaction.

Deskhero's user groups feature allows InkCraft to assign tickets to specific teams or individuals based on their expertise. This ensures that the right person is always handling the right ticket, increasing efficiency and accuracy in responses.

Finally, InkCraft uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless workflow and ensuring that all customer data is centrally managed.


How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer inquiries. This significantly reduces the time it takes for the support team to respond to tickets.

How does Deskhero enhance the search functionality within the knowledge base?
Deskhero's AI uses OpenAI Embeddings to provide the most relevant articles when customers search for information in the knowledge base. This improves the effectiveness of customer self-service.

How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems, ensuring a seamless workflow and centralized management of customer data.


* This article provides an example of how a fictive company in the Manufacture of Gravure Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.