PolishMaster Inc. had a vast knowledge base, but it was not organized efficiently, making it difficult for customers to find relevant information. They decided to use Deskhero to manage their knowledge base more effectively.
Deskhero's AI capabilities were used to analyze the company's existing knowledge base articles, manuals, and other uploaded files. Using OpenAI Embeddings, Deskhero was able to find relevant content and enhance the search results.
The AI-powered comprehensive search bar made it easy for customers to find the information they were looking for. This reduced the number of support tickets and improved customer satisfaction.
Deskhero also allowed PolishMaster to generate knowledge base articles from Word, PowerPoint, and PDF files. This made it easier to update the knowledge base and ensured that the most recent information was always available to customers.
By leveraging Deskhero's AI capabilities, PolishMaster Inc. has been able to improve their knowledge base management, leading to better customer service and reduced support workload.
How does Deskhero's AI capabilities enhance knowledge base management?
Deskhero's AI capabilities analyze the existing knowledge base articles and other relevant data to enhance the search results. This makes it easier for customers to find the information they are looking for, thereby improving customer service.
How does the AI-powered search bar benefit customers?
The AI-powered search bar provides quick and accurate search results, making it easy for customers to find the information they need. This reduces the number of support tickets and improves customer satisfaction.
How does Deskhero help in updating the knowledge base?
Deskhero allows you to generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to update the knowledge base and ensures that the most recent information is always available to customers.
* This article provides an example of how a fictive company in the Manufacture of grinding, polishing and deburring machines for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.