GroutMaster Inc. receives hundreds of customer queries daily regarding product specifications, application techniques, and troubleshooting. The company uses Deskhero to manage these tickets effectively. The AI capabilities of Deskhero help in categorizing the tickets based on their content, which allows the support team to prioritize and address them efficiently.
Deskhero's AI-powered knowledge base is another feature that GroutMaster Inc. finds invaluable. The AI system automatically generates articles from uploaded files like product manuals and guidelines. This feature has significantly reduced the time taken to create knowledge base articles manually.
The AI capabilities of Deskhero also enhance the search results within the platform. When a support agent searches for a term, the AI system uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature has improved the accuracy of the search results, helping the support team find the information they need faster.
Deskhero's AI system also suggests replies to customer queries. It uses the information from previous tickets and the knowledge base to generate these suggestions. This feature has reduced the time taken to respond to customer queries and improved the consistency of the responses.
Overall, the advanced AI capabilities of Deskhero have helped GroutMaster Inc. streamline their customer support services. They have improved the efficiency of the support team and enhanced the quality of customer service.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of the tickets. It then categorizes them based on this understanding, which helps in prioritizing and addressing the tickets efficiently.
How does Deskhero's AI enhance search results?
When a search term is entered, Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the accuracy of the search results.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses information from previous tickets and the knowledge base to generate suggestions for replies. This reduces the time taken to respond to customer queries and improves the consistency of the responses.
* This article provides an example of how a fictive company in the Manufacture of Grouts and Thinsets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.