GlowTech Industries receives a high volume of customer queries daily. To manage this, they use Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets, ensuring that urgent and important queries are addressed promptly.
Deskhero's AI also assists in generating suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides accurate responses, reducing the time spent by the helpdesk team on each query.
The AI-powered comprehensive search bar is a crucial tool for GlowTech's customers. It allows them to find relevant content quickly, reducing their reliance on the helpdesk and improving their overall experience.
GlowTech also leverages Deskhero's REST API to integrate the platform with their existing systems. This ensures a consistent and seamless customer experience.
Finally, GlowTech uses the AI capabilities to keep their knowledge base updated. The AI generates articles from various sources, ensuring that the knowledge base is comprehensive and current.
How does the AI prioritize tickets?
The AI uses machine learning algorithms to analyze the content of the ticket and determine its priority. It considers factors like the subject of the ticket, the customer's history, and the urgency indicated in the ticket.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a reply based on this understanding.
How does the AI-powered search bar work?
The AI-powered search bar uses natural language processing to understand the user's query. It then searches the knowledge base, previous tickets, and other resources to find relevant content.
* This article provides an example of how a fictive company in the Manufacture of halogen lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.