HardBoard Masters receives a large volume of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to efficiently sort and handle these queries. The AI capabilities of Deskhero assist in automatically categorizing the tickets based on their content, prioritizing them, and assigning them to the appropriate support staff.
The company also utilizes Deskhero's knowledge base feature, where it stores all its product manuals, policies, and other relevant documents. The AI capabilities of Deskhero are used to generate relevant articles from these documents, which are then made available for customers to access. This has significantly reduced the number of basic queries that the support team has to handle.
HardBoard Masters also uses Deskhero's website scraping feature to keep track of customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to identify common issues and trends, which are then addressed proactively by the company.
Deskhero's comprehensive search bar, powered by AI, has made it easier for both customers and support staff to find relevant information quickly. The AI capabilities of Deskhero also suggest replies to customer queries, reducing the response time and improving customer satisfaction.
Finally, HardBoard Masters uses Deskhero's REST API to integrate the platform with its other systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities assist in automatically categorizing the tickets based on their content, prioritizing them, and assigning them to the appropriate support staff. It also suggests replies to customer queries, reducing the response time.
How does Deskhero's AI capabilities enhance the knowledge base feature?
The AI capabilities of Deskhero generate relevant articles from the documents stored in the knowledge base. These articles are then made available for customers to access, reducing the number of basic queries that the support team has to handle.
How does Deskhero's AI capabilities assist in analyzing customer feedback?
Deskhero's AI capabilities analyze the data scraped from various platforms to identify common issues and trends in customer feedback. These insights are then used by the company to proactively address the identified issues.
* This article provides an example of how a fictive company in the Manufacture of Hardboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.