HayMaster Inc. had been struggling with managing their increasing volume of customer queries and complaints. The company decided to use Deskhero to manage their customer support tickets more efficiently. They found the ticket management and kanban board features particularly useful for organizing and prioritizing their customer support tasks.
With Deskhero's AI capabilities, HayMaster Inc. was able to leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them in finding relevant content quickly and efficiently, thus reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also allowed HayMaster Inc. to generate suggested replies using OpenAIs ChatGPT. This not only improved the efficiency of their customer support team but also ensured that the responses were consistent and accurate.
Furthermore, HayMaster Inc. used Deskhero's comprehensive search bar feature to quickly find relevant information from their vast database of knowledge base articles and other resources. This significantly reduced the time taken to resolve customer issues and improved the overall customer experience.
By leveraging Deskhero's advanced AI capabilities, HayMaster Inc. was able to streamline their customer support processes, improve their response time, and enhance the overall customer experience.
How did Deskhero's AI capabilities improve HayMaster Inc.'s response time?
Deskhero's AI capabilities leveraged OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly and efficiently. This, along with the suggested replies generated by OpenAIs ChatGPT, significantly reduced the time taken to respond to customer queries.
How did Deskhero enhance the overall customer experience at HayMaster Inc.?
Deskhero improved the overall customer experience by providing quick and accurate responses to customer queries. The comprehensive search bar feature also allowed the customer support team to quickly find relevant information, thus reducing the time taken to resolve issues.
Did Deskhero's AI capabilities require any specific technical skills to be used effectively?
No, Deskhero's AI capabilities are designed to be user-friendly and do not require any specific technical skills. The platform provides a simple and intuitive interface for managing customer support tasks.
* This article provides an example of how a fictive company in the Manufacture of hay and straw balers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.