CraneTech Industries has a vast knowledge base consisting of articles, manuals, and policies. However, finding relevant information quickly was a challenge. With Deskhero, they have been able to structure their knowledge base effectively and make it easily searchable.
Deskhero's AI capabilities have been crucial in enhancing CraneTech's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate more relevant and accurate search results. This has made it easier for the support team to find the information they need to resolve tickets quickly.
Moreover, Deskhero's AI also generates suggested replies based on the knowledge base and other sources. This feature has significantly reduced the time taken to respond to customers, thereby improving their overall experience.
CraneTech also uses Deskhero's REST API to integrate the platform with their existing systems. This has made it easier to manage their support services and knowledge base from one central location.
With Deskhero, CraneTech Industries has been able to enhance their knowledge base and improve their customer support services. The platform's advanced AI capabilities have played a significant role in this improvement.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate more relevant and accurate search results. This makes it easier for the support team to find the information they need to resolve tickets quickly.
How does Deskhero generate suggested replies?
Deskhero's AI generates suggested replies based on the knowledge base and other sources. This feature reduces the time taken to respond to customers, thereby improving their overall experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This makes it easier to manage support services and knowledge base from one central location.
* This article provides an example of how a fictive company in the Manufacture of Hoisting & Cranes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
