HydroPump Solutions receives numerous customer inquiries regarding product specifications, troubleshooting, and maintenance. To manage these requests, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, HydroPump Solutions can categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, allows HydroPump's support team to quickly find relevant information from various sources such as uploaded manuals, knowledge base articles, and scraped website data. This feature significantly improves the team's productivity and efficiency.
The platform's REST API allows HydroPump Solutions to integrate Deskhero with their existing systems and workflows. This seamless integration ensures that all customer interactions are tracked and managed effectively.
Finally, Deskhero's knowledge base, generated from Word, PowerPoint, and PDF files, provides a valuable resource for both the support team and customers. The AI capabilities of Deskhero ensure that this knowledge base is continually updated and refined based on new tickets and customer interactions.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time required to formulate responses.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows it to be integrated with your existing systems and workflows.
How is the knowledge base in Deskhero created and updated?
The knowledge base is generated from Word, PowerPoint, and PDF files. It is continually updated and refined based on new tickets and customer interactions.
* This article provides an example of how a fictive company in the Manufacture of Hydraulic Pumps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.